What is Voice over IP (VoIP)? VoIP (Voice over IP) technology enables you to make calls over your broadband Internet connection using your existing home phone. VoIP converts the voice signal from your telephone into a digital signal that travels over the internet then converts it back at the other end so you can speak to anyone with a regular phone number. VoIP allows for the same quality of calls as you are receiving from your current telephone provider, with more features, and significantly less cost.

How do I configure my AnyaVoip service for use with DSL/Cable

1) 1. Power Down Your Cable/DSL modem and personal Computer
2. Plug the ethernet cable provided(black) into WAN port of your VoIP Device. Plug the other end of the cable into your Cable/DSL modem.
3. Plug the line from your telephone into the rear of Anya Phone Adapter where it's marked phone 1.
4. Power Up your Cable/DSL modem and wait until it completely boots up. This takes approximately 30-60 seconds.
5. Once the Cable/DSL modem is ready, insert the power supply into your Anya Phone Adapter and into a power outlet. Let the VoIP device boot up. Once the lights on back remain a solid yellow and green, you are ready to start making calls using your Anya Phone Adapter.

For Advance Installation Procedure Click Here      

What is needed for ANYAVoIP services?

1) A Broadband Internet connection (72 Kbps or higher)

2) A VoIP adapter for use with a traditional phone or a SIP compatible internet phone

Is special equipment needed?
Yes. You will need either an IP phone or a VoIP adapter. The IP phone will replace an existing phone whereas the VoIP adapter will allow you to hook up a traditional phone to the broadband connection.

Can a home gateway, router, NAT or firewall be used with the ANYAVoIP service?
Yes. However, the firewall needs to be able to act as a SIP application gateway. This is not a common function of most firewalls. An alternative is to have the IP phone or adapter sit between the broadband connection and the firewall. They will share the public address of the firewall. All non-VoIP packets received from the WAN will automatically be forwarded to the firewall.

Is there a difference between using a DSL or cable modem with this service?
No. The only requirement is the speed of the connection. The broadband service must provide a connection speed in both directions of at least 72 Kbps.

Is a static IP needed to use this service?
No. It is not necessary to have a static IP. We will configure the VoIP equipment to work with you broadband service.

Can existing phone(s) be used?
Existing phones can be used with a VoIP adapter.

What are the bandwidth requirements for this service?
The broadband service must provide a connection speed in both directions of at least 72 Kbps.

Can this service be used with a dial-up connection?
Technically a dial-up connection could be used if the connection speed is at least 72 Kbps in both directions. However, we cannot guarantee top quality using less than a broadband connection.

Can I offer IP phones or ATA adapters other than the ones offered with your plan?
Yes. You may choose from any of the approved equipment. Our equipment has been specially programmed to communicate between our service and your broadband provider.

If using a broadband connection with only one network connection, does the computer have to be disconnected to use the ANYAVoIP service?
No. The IP Phone or Adapter will plug into the broadband connection and the computer will then be plugged into the IP Phone or Adapter.

Does ANYAVoIP service work over satellite Internet connections?
Technically, a satellite Internet could be used if the speed of the connection is at least 72 Kbps in both directions. However, we cannot guarantee top quality service and performance using less than a broadband connection.

Does ANYAVoIP support FAX machines or modems?
At this time the service does not support FAX machines or modems. In addition, the service is not guaranteed to work with remote alarm systems.

What happens if I don't get a dial tone?
Check to see that all that all of the connections are installed correctly. If there is still a problem, contact our Technical Support at 1-888-277-VOIP(8647).

What can be done about poor audio quality when placing or receiving calls over the ANYAVoIP service?
Generally, poor audio quality is related to the speed of the Internet connection. If the connection speed is less than 72 Kbps one can expect to experience some reduction in audio quality. If running at a speed above 72 Kbps and have consistently poor quality, contact our Technical Support at 1-888-277-VOIP(8647).

Why do my incoming calls not ring?
First of all, check to see that all of the connections are correct. Secondly, make sure that the volume on the phone is turned up. If they still do not have a ring on incoming calls, contact our Technical Support at 1-888-277-VOIP(8647).

Can I keep my existing phone number?
Yes, as long as your number is within our service area.

Can I use my VoIP adapter or internet phone while traveling to other places?

Yes, as long as you have access to high speed Internet connection.

Can I get extra numbers?

Yes. You may order additional numbers within our calling area for an extra fee each month.

Can I use my computer and phone at the same time?
Yes. In most cases, you can use your computer and phone at the same time. However, ISP's have different requirements. Please check with your ISP regarding your particular broadband service.

Do I have to leave my computer on to use the ANYAVoIP Service?
No. A computer does not have to be left on to use the VoIP service. The VoIP hardware connects directly into a broadband connection.

I am interested in ANYAVoIP service, what do I do?
Click Here to Sign Up Online

How do I get ANYAVoIP approved hardware?
Your can get ANYAVoIP approved equipment two different ways: (1) You can buy equipment from us at a reasonable rate or (2) You can source your own VoIP hardware from our approved list of hardware. Please note: All equipment must be pre-programmed prior to use.

Will an ANYAVoIP number be listed in the Directory?
Yes, just like traditional phone service, if requested, the number will be listed in the directory.

Is 411, directory assistance, available from ANYAVoIP ?
Yes. All end users will be able to access national (US) directory assistance from their ANYAVoIP service at an extra charge per call.

Is 911, emergency services, available from an ANYAVoIP?
Yes, 911/E911 service is available in certain areas and available upon sign up. However, you should be aware of important differences between traditional 911 offered through a copper, fiber, or wire line phone service, and 911 services currently available through VoIP service. For example, fire, police, ambulance and all other emergency response services will be dispatched to the service address provided by you, regardless of whether you are at that location or not. As such, you must confirm that your service address information is always correct (and updated in the event of a move), and is the address to which you want emergency response personnel to be dispatched in the event of an emergency. In addition, 911 calling is always subject to technical limitations of the VoIP service itself, such as an interrupted power supply or an interrupted broadband connection, in which cases 911 service will be disabled.

What area codes do you have available?
We are constantly expanding our coverage areas. Please check our Number Availability Map for coverage in your area.

How do I make a phone call? Is it different for Local, Long Distance or International?

Dialing an ANYAVoIP call is just like any other phone call. For Domestic calls to the US, Canada and most of North America, dial 11 digits, i.e., 1 + area code + number.
• TO any number in New Hampshire, you would dial 1-603-xxx-xxxx.
• TO San Francisco, you would dial 1-415-xxx-xxxx.

For International calls TO Mexico and destinations outside North America, FROM anywhere in the world, dial 011+Country Code + City Code+ Phone Number.
For example, to make a call FROM Manchester, NH:
• TO the United Kingdom, you would dial 011-44-city code-number.

How do I contact Customer Service?
To contact Customer Service regarding your account information, please email us at support@anyavoip.com. To contact Technical Support, please dial 1-888-277-VOIP. Technical Support is available 24 hours a day, 7 days a week.

Can a 900 number be called from the ANYAVoIP service?
No. The ANYAVoIP service, by default, blocks access to most pay-per-call services, such as 900, 976, 550, 540, etc.

Are special dialing codes needed to use the ANYAVoIP service?
No. Special dialing codes (such as “10-10”) are not needed to use this service.

How can I retrieve my ANYAVoIP numbers if I forget them?
To find out the phone number, simply dial 100 on the phone.

Does the ANYAVoIP service support 800 numbers?
Yes. An 800 and other “toll free” numbers can be dialed from the ANYAVoIP service.

Is it possible to change phone numbers after the service is ordered?
Yes. Phone numbers can be changed by emailing us at support@anyavoip.com. A non-recurring service charge may apply.

What is a Remote Number?
It is a cost-effective way of adding a secondary line in another area code that transports or “forwards” the call to a primary line. It allows the end users to have a phone number in a city outside their local calling area to meet the needs of their customers.

Is there a limit to the number of Remote Numbers I can have?
Effectively no, but within reason, as numbers are a scarce resource. You can have as many Remote Numbers as you need within the service area, subject to availability. In addition, as the need arises, you can add additional Remote Numbers to your account.

Can I have a Remote Number without having a primary VoIP number?
No. In order to have a Remote Number you must have an account powered by ANYAVoIP, which includes a primary number in your primary area code.

Can outgoing calls be made from a Remote Number?
No. A Remote Number is only able to receive incoming calls. All outgoing calls will be routed from the primary number.

If a customer has a Remote Number in a certain calling area, will the calls made to that calling area be local calls?
No. Remember all outgoing calls are routed through the primary number and are subject to the terms of the calling plan, so wherever the number is located is where the call will be rated.

Are minutes charged for Remote Numbers?
No. Remote Numbers are only for incoming calls and there are no charges for incoming calls.

In what areas are Remote Numbers available?
Please check our Number Availability Map for current coverage. However, since new areas are added frequently, please contact an ANYAVoIP representative for updated service areas.

Can I view my information online?
Yes. We will provide you with the tools you need to manage your account online. You will be able to log on to a customized site to review and manage most of your service needs. My Account allows you to check/manage voicemail, view call detail records in near real time, view billing and payment history in addition to managing many of your calling features.

Does ANYAVoIP charge any additional taxes, charges or monthly fees on top of the monthly service charge?
Taxes are based on state and Federal requirements, including, but not limited to sales tax, state and Federal communications excise taxes, and Federal and/or state Universal Service Fund contributions. Only those taxes that are required by law will be added to the monthly service charge.